PA's view is that ‘every patient is the only patient’, so we focus on the services and processes that directly impact the patient. This complements our healthcare services that focus on the care infrastructure, for example health reform and compliance. Our approach aims to make the delivery of care:
- seamless: all stages in the process are integrated, with no unnecessary breaks or hand-offs
- end-to-end: a perspective that is holistic, with the ‘patient journey’ at the centre, but also incorporating patient well being issues, services that support the patient journey (drugs, devices, and the physical infrastructure of patient care), and access to services
- efficient: for the patient in both experience and outcome.
PA's experience in government health projects, coupled with our wider healthcare expertise, has highlighted the international relevance of these key services:
- performance improvement: improving the efficiency with which patients are treated throughout the patient journey, with special emphasis on the acute setting
- providing IT solutions: delivering IT enabled change to reform health services
- managing delivery of change: helping organisations to manage complex government programmes
- financial management: improving the financial management of hospitals and the wider health economy
- logistics and supply chain: improving the delivery of products and services to the patient
- leadership and resource management: improving the leadership and management skills of management and clinicians.
Improving performance against targets
PA's track record in assisting government to deliver high quality and efficient public services against stretching performance targets is second to none. We achieve this because we have a solid understanding of the environment and context in which the target needs to be achieved. PA works closely with all the key stakeholder groups to diagnose the real issues behind under-performance, helping them to take ownership of the problem, and then develop a solution that will work for them.
Providing IT solutions: delivering IT-enabled change to reform health services
IT plays a fundamental part in the implementation of government reforms, especially in health. However, there are significant barriers to the successful use of information through IT, such as historic under-investment, reluctance of users and the fragmentation of the service.
PA has an established track record of working with the NHS at all levels. Understanding the culture and motivation of the many stakeholders is central to delivering IT-enabled change. The ability to work effectively within such complexity is a key PA strength.
Managing delivery of change
PA has an excellent track record in helping organisations to manage complex government change programmes. Our success comes from combining a deep understanding of the content and context for change with tried-and-tested programme management methodology. This enables our clients to:
- understand the rationale for the programme and the benefits it is designed to deliver
- be confident that all the work necessary to achieve those benefits has been identified correctly and planned comprehensively
- assess whether the programme is resourced and governed appropriately
- measure the success of the programme and the benefits projected as it progresses, giving vital early warning of failure.
Further information
For further information please e-mail: healthcare@paconsulting.com
