HR manager and employee self-service
Organizations that have introduced manager and employee self-service (MSS and ESS) as part of their overall HR transformation have found that it can slash the costs of employee data management by as much as 80%. However, while the technical side of MSS and ESS – including setting up portals, populating these portals with employee data and allowing access to e-resourcing and e-learning – is relatively straightforward, the real challenge lies in encouraging and educating managers and staff to use what is available.
The key to success is to treat the introduction of MSS and ESS as a major change program, requiring changes in behavior and a new organizational culture. Companies achieving this shift in the corporate mindset can:
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transfer responsibility for people issues – such as managing promotions and bonus allocations – from HR to line managers
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speed the uptake of ESS to reduce the workload on the contact center and employee data management
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enable managers and employees to update their own data as a matter of routine.
PA Consulting Group can help you identify the right self-service technology solutions - and provide the change management expertise to ensure employees across your organization actually use them.
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