In today’s current climate, deploying the best possible security procedures for international travel is the industry's top priority. However, to date the increase in international, national and local security regulations has come at a significant cost to the travel operator. Port operators’ revenues are reduced as regulations limit the time available for travellers to browse retail services, and as a result the customer experience suffers as travellers become frustrated with the new restrictions.
Improving security involves having a better knowledge of the individual. New technologies, including biometrics, are being touted as the answer to improving identity management in the travel environment. Although the reality of a globally integrated and locally available biometric identity system is still years away, the travel industry’s need to improve identity management to offset the effects of increased security is urgent.
At PA we believe that those technologies, biometric or otherwise, are only part of a much wider identity management solution.
Tuning current systems to meet the changing demands of API requests – current passenger manifest systems can be made more responsive and efficient. PA’s change focused implementation methodologies can deliver significant benefits quickly using existing technology platforms to sidestep the need for new systems.
Improving security efficiency through the development of trusted infrastructures – trust is at the heart of all identity management solutions. PA knows how to build and protect trust across organizations and into business processes, physical data structures and technical environments.
Enhancing customer relationship management – the customer experience can be significantly improved by integrating all the available ‘know your customer’ investments to provide a single view of the customer as they transition through each travel environment.
