PA arc
PA arc PA Consulting Group is a leading global management, systems and technology consulting firm. Committed to innovation, responsive to our clients' needs, and focused on delivery of value, PA designs and delivers innovative solutions to complex business issues.

Shared services consulting

Shared services savings delivered by the independent consultants



Shared services packs a powerful promise: ‘reduce your costs and improve service quality’. In a recent PA survey an overwhelming 92% of firms confirmed that shared services have met or surpassed their expectations. With typical savings achieved of 12%, there is a growing interest in shared services among organisations in both the public and private sector.

Shared services delivers by seizing economies of scale and by standardising and consolidating core processes. There are many different forms of shared services:

  • multi-function in-house: an organisation consolidating and centralising a number of core services such as HR, finance and procurement
  • single function in-house: a single function consolidating and centralising its services
  • co-opt model: two or more organisations collaborating to operate shared services for certain common processes
  • joint venture model: a joint venture shared service legal entity between an organisation and a third party provider
  • outsourcing model: the outsourcing of shared services to a third party provider who takes full responsibility for managing and operating the service.
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Does the promise of shared services deliver?

Pan-European research into HR and Finance shared service centres

An overview of PA's approach to program delivery and project management  Click here to request a copy

See also: 

* Sourcing for Value

* ProcServe provides innovative procurement solutions and professional services

* Zanzibar - the strategic UK public sector e-procurement solution