Shared services consulting
Does the promise of shared services deliver?
New survey into HR and Finance shared services
Our survey shows that companies are typically achieving cost savings of 12% - and an overwhelming 92% say their shared services have either met or surpassed expectations. That said, results show that firms have become more realistic about what shared services can deliver.
Respondents highlighted how they have increased the ways in which they utilise shared service centres. Key findings include:
- HR and Finance directors across Europe are prioritising investment in shared services to enable improved service delivery rather than just to cut costs
- companies are selecting their home country for shared services as opposed to lower cost regions such as Eastern Europe or India. This decision is based primarily on the need to tap into the sizeable resource and language pools available in the more mature economies
- in the last five years, respondents have become more realistic in the targets they are setting for cost reduction and payback of shared services
- there is still an overwhelming desire to retain services in-house in order to retain ‘control’.
 Shared services - the need for further innovation
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