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PA arc PA Consulting Group is a leading global management, systems and technology consulting firm. Committed to innovation, responsive to our clients' needs, and focused on delivery of value, PA designs and delivers innovative solutions to complex business issues.

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The big debate - IT outsourcing - part 2: Compensation no substitute for understanding

10 May 2006

Financial Times Special Report

This is the second in the series of joint PA-FT discussion panels that airs the insights of outsourcing professionals from all sides of the debate.

PA invited experienced outsourcing customers, suppliers and lawyers to a panel discussion with Financial Times journalist Andrew Baxter  - probably the first time that all three sides have participated in such a study.

The panel’s debate focused on how customers and suppliers can enhance mutual understanding – aided and abetted by lawyers – and how to anticipate or better handle problems in the relationship.

The experts stress the importance of getting the contract details right - and making sure that those involved can get on with each other.

  This debate is summarised in a downloadable PDF file. Click here to download the PDF (2.72mb)

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'Understanding misunderstanding: investing in successful outsourcing relationships'

 See the key findings of PA's new IT outsourcing survey

 

* For Part 1 of the FT/PA IT outsourcing debate, please click here

* More about PA's expertise in sourcing and outsourcing