Case study

Philips DAP

Improving on-time delivery to speed up the innovation cycle

Philips Domestic Appliances and Personal Care develops, manufactures and sells consumer goods such as shavers, vacuum cleaners and coffee machines. Philips is the leader in the global market for shavers – and maintains this position through product innovation. As such, an effective innovation process is essential to retention of this leadership. PA Consulting Group worked with Philips to improve on-time delivery of prototypes, tools and equipment, which are crucial to the performance of the innovation process. By implementing process changes and a new IT system, on-time delivery increased from 35% to 75% in just four months.