Publications

The following is a selection of PA's IT and systems-related briefing papers and publications - plus the back catalogue of PA's popular update on IT and systems in business, Agenda. 

	2020 – Future information technology in focus
	2020 - Future information technology in focus - issue 3 (part 1)
	2020 - Future information technology in focus - issue 3 (part 2)
	2020 - Future information technology in focus - issue 3 (part 3)
	2020 - Future information technology in focus - issue 3 (part 4)
	2020 - Future information technology in focus - issue 6 - Part 1: the future technology scenarios
	2020 - Future information technology in focus - issue 6 - Part 2: the 'Foresight' technical papers
	2020 – Future information technology in focus – issue 7
	2020 - Future technology in focus - issue 2 (part 1)
	2020 - Future technology in focus - issue 2 (part 2)
	2020 - Future technology in focus - issue 2 (part 3)
	2020 - Future technology in focus - issue 2 (part 4)
	2020 issue 5
	Agenda 0:9
	Agenda issue 0:1
	Agenda Issue 0:2
	Agenda Issue 0:3
	Agenda Issue 0:4
	Agenda Issue 0:5
	Agenda Issue 0:6
	Agenda Issue 0:7
	Agenda Issue 0:8
	Agenda: 10
	Agenda: 11
	Are you under cyber attack?
	Believable numbers - how senior managers can drive successful IT investment
	Benchmarking technology in the global economy - legal IT survey results 2003
	Building the 'customer web' - harnessing technology to deliver profitable customer relationships
	Bytes for hire - creating an internal market to improve the efficiency of IT service provision (2004)
	Capturing customer value - Asia Pacific survey
	Core banking systems transformation - A fruitful endeavour or a rotten core?
	CRM in an e-business world - attracting 'eyeballs' and getting them to stick (1998)
	Customer focus - accelerating success
	Customer preference modeling - understanding what will deliver value to customers and to the organization
	Data storage technology - how to maximize ROI
	Data warehouses - a business-driven approach
	Delivering rapid improvements in customer service - a layered systems architecture to support CRM
	Establishing business benefits from knowledge management
	Finance business partnering - Are you stepping up to the challenge ?
	Flexible customer care and billing systems
	Gaining control – making outsourcing contracts work for both parties
	Getting IT right - redesign IT around key decisions points
	Getting out of the cost box – PA's international survey on attitudes towards IT in business 2003/04
	Hitting the right notes - getting the best result from your service provider
	Identity management - Delivering significant bottom-line benefits
	Identity management survey 2006
	Insourcing - Taking IT back home
	IT services publication - Data hygiene - achieving a step change in performance
	ITIL in a complex world - Focusing on success in a multi-sourced environment
	ITIL maturity survey: 'Wake up and smell the coffee !'
	Large projects can deliver their benefits... if integration is planned early based on required outcomes
	Lean and IT - PA's survey on the relationship between Lean and IT
	Learning to cook - ITIL - Too many cooks in the kitchen
	Learning to cook brochure
	'Learning to Cook' ITIL - Are people the binding ingredient?
	Major wireless operator- Managing complex 'smart-phone' services to improve customer satisfaction and achieve profitable growth
	Managing process control security risks - information sheet
	Managing process control security risks - Leading the way in process control security
	Managing process control security risks - protecting industrial process control and automation systems from cyber attack
	Managing your technology portfolio in a changing world
	MiFID - Don't lose concentration when playing to win
	Obtaining the best telecom contract for your organization
	Optimising IT multi-sourcing
	Organising IT for optimum business value
	Outsourcing in the pharmaceutical industry – how to do it right
	Outsourcing: mindset switch - moving from cost control to managing for flexibility and benefits realisation
	Pa Software Services - IT solutions to shout about
	Pricing for profits
	Process Control Security Health Check - Understanding the cyber security risks facing industrial control systems
	Quick wins are not enough - presentation from the itSMF Conference 2007
	Rapid Systems Development - delivering the right solution more quickly
	RFID, Small tags - big deal
	Supplier selection in high risk IT procurement - getting the best supplier at the best price
	The myths and facts behind cyber security for process control systems
	The strategy and rationale for Customer Relationship Management
	Top 10 tips for global ITIL implementation
	Traffic Management Act - Portal Case Studies
	Traffic Management Act: Helping Local Authorities to Manage Street Works
	Treat it like a toaster - achieving 25% savings in IT infrastructure
	Understanding misunderstanding - Investing in successful outsourcing relationships [IT outsourcing survey 2006]
	Viewpoint on customer relationship management
	Viewpoint on ERP value mining
	Viewpoint on managing for shareholder value
	Viewpoint on Sourcing for value
	Virtual worlds, participatory media and Second Life - Explore how virtual worlds and related media can help your business
	Walking the razor's edge - gaining competitive advantage from CRM requires innovation and the right technology solution
	Web hosting - getting the solution your business needs for 50% of the cost
	Where is the weakest link in mortgage processing? Outsourcing - just a matter of time

 Click here for PA's latest update on IT and systems in business